Funny, I've had the opposite experience.

The gun I got from SOG was defective (worn frame). I tried to fix it and missed the 30-day return deadline. I called SOG, told them about the issue and they agreed to exchange it anyway. So, I'm sending them mine tomorrow. In the meantime, I got another CZ-82 from J&G, and was a very good gun, with practically 100% finish, a nice holster (not the yellow one SOG sends out), though just one magazine...